At Betting Entertainment we love ambitious people who enthusiastically welcome the chance of working in a dynamic and challenging environment. We are currently hiring Customer Support Agents who are committed to ensure good service standards and maintain high customer satisfaction.
You ideally have strong communication and interpersonal skills. You will be tasked to build strong relationships with customers by providing an excellent support service and resolving any emerging problems that our clients might face, with accuracy and efficiency.
If you can imagine a future career in the iGaming industry, Betting Entertainment is the right place for you!
- To provide active assistance to clients via email, live-chat and the company’s CRM
- To manage large amounts of incoming inquiries
- To identify and assess customers’ needs to achieve satisfaction
- To build sustainable relationships of trust through open and interactive communication
- To provide accurate, valid and complete information by using the right methods/tools
- To handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Excellent verbal and written communication skills
- Very strong communication and interpersonal skills
- Good technology skills
- Ability to multitask and time management
- Ability to work in a team
- Positive and professional attitude